FAQ

WHO IS THE GUARDIAN?

The Guardian is a person taking care of the Guests, Players and the game in the escape rooms, dressed in clothing with a logo of Game Over Escape Rooms.

WE HAVE A RESERVATION IN GAME OVER ESCAPE ROOMS - WARSAW. WHEN SHOULD WE ARRIVE?

Each reservation has an established date and time. In order to start the game on time, we advise you to come to our Escape Rooms at least 10 minutes before the game. This will allow the Guardian to inform you about our safety rules and prepare you for the game, introducing you into its scenario and atmosphere.

HOW LONG IS ONE GAME?

Each game in our rooms is planned for 60 minutes. Of course, each group has its own pace, so it is natural that one group can win the game quickly, and the other may need more than 60 minutes. In the latter case, the Guardian may decide to extend the time of the game, as long as it will not cause the delay of the start of the game by the next group.

WHAT HAPPENS IF WE ARRIVE LATE?

Please keep in mind, that after your game has ended, the other group will begin their game and we need time to prepare the room for them. Therefore, each game should not last more than 60 minutes, starting from the planned time. If you arrive late, the time of your game may be shortened by the time of the delay. The Guardian will decide in this matter. Shortening the time of the game due to the Player's delay does not entitle them to pay a reduced price for the game.

HOW MANY PLAYERS CAN PARTICIPATE IN A GAME?

Depending on the chosen room, the number of the players can be:

  1. between 2 and 7 Players for the rooms: Minotaur's Labyrinth, Jack the Ripper, Maniac
  2. between 3 and 7 Players in the room Space Wars.

Basing on our experience, for maximum joy and satisfaction, we advise you to participate in 4- or 5-person groups.

IS EVERYONE ALLOWED TO PARTICIPATE IN THE GAMES IN YOUR ROOMS?

In fact - yes. In the room Maniac, persons above the age of 14 are allowed to play.

ARE THERE ANY OTHER RESTRICTIONS THAN THE AGE OF THE PLAYERS?

The game in our rooms is not recommended for pregnant women, people suffering from epilepsy or claustrophobia or people with mobility malfunctions. Please keep in mind, that we are not a healthcare professionals and we will not ask you about your health issues. Our games do not require a physical and mental capacity other than what is commonly considered as average or any other state of health that is considered average. Therefore, it is your responsibility to decide, whether the game is appropriate for you. However, if you feel any discomfort before or during the game, feel free to let the Guardian know about it.

HOW CAN I MAKE A RESERVATION?

You can do it in four different ways:

  1. using a reservation form available online at www.escapegameover.pl
  2. by making a phone call at 22 121 1945
  3. by sending an e-mail message at warszawa@escapegameover.pl
  4. in person - ul. Garażowa 5, 02-651 Warsaw

HOW CAN I CANCEL A RESERVATION? ?

If you haven't paid yet, you can cancel anytime you wish. If you want to cancel an already paid reservation, you can do it no later that 72 hours before the game. Cancelling reservation later than 72 hours before the game does not entitle to refund.

ARE THERE ANY ACTORS PERFORMING IN YOUR ROOMS?

No, there are no actors.

HOW SHOULD I DRESS?

You can dress however you like. The game does not require physical effort, however, we encourage you to choose comfortable clothes that does not restrict your movements. A great idea for maximum enjoyment is to dress according to the room theme. Surprises will be provided for the best dressed teams!

CAN I TAKE PHOTOS OR RECORD A VIDEO IN YOUR ESCAPE ROOM?

No, you cannot. However, we can take a photo or record a video with you and your team, and after your agreement to publish it on our website www.escapegameover.pl, Facebook and Instagram profiles, we can send it to your e-mail addresses.

AM I ALLOWED TO SMOKE OR DRINK ALCOHOL?

No, you are not. The Guardians are obliged to deny entrance to Guests being under the influence of alcohol, drugs or any other intoxicating agents. Not serving such Guests does not entitle to refund. Moreover, for safety reasons, it is forbidden to bring intoxicating agents and alcohol into the Escape Room.

WHAT SOLUTIONS DO YOU IMPLEMENT IN YOUR ESCAPE ROOMS THAT ENSURE MY SAFETY?

Every room, including escape rooms, is equipped with an emergency exit. Moreover, there is the so called ‘panic button’ (emergency button) located next to each room exit. After pressing the button, the door lock will be automatically released. Each door is equipped with a handle, that works just like a regular handle in a regular door – after pressing it, the door opens. Every room is equipped with a smoke alarm and a temperature sensor as well as emergency and evacuation lights. We are also in possession of fire-extinguishers and a hydrant. Due to cameras, loudspeakers and microphones located in every room, our Players are constantly seen and heard by our Game Master (Guardian), who observes the game on the screen in a control room. You can also hear the Guardian, if you wish to speak to them during the game. What solutions do you implement in your escape rooms that ensure my safety? Every room, including escape rooms, is equipped with an emergency exit. Moreover, there is the so called ‘panic button’ (emergency button) located next to each room exit. After pressing the button, the door lock will be automatically released. Each door is equipped with a handle, that works just like a regular handle in a regular door – after pressing it, the door opens. Every room is equipped with a smoke alarm and a temperature sensor as well as emergency and evacuation lights. We are also in possession of fire-extinguishers and a hydrant. Due to cameras, loudspeakers and microphones located in every room, our Players are constantly seen and heard by our Game Master (Guardian), who observes the game on the screen in a control room. You can also hear the Guardian, if you wish to speak to them during the game.

IS THERE A CLOAKROOM IN YOUR ESCAPE ROOMS?

Yes, lockable wardrobes are available. Therefore, we kindly ask you to leave there all your outerwear, bags and backpacks before entering the escape room.

CAN I USE A MOBILE PHONE, CAMERA, CAMCORDER, TABLET OR OTHER ELECTRONIC DEVICES DURING THE GAME?

No, it is not allowed to use such devices during the game. Therefore, we kindly ask you to leave it in a place available for that purpose or indicated by the Guardian. However, if you happen to use such devices during the game, the Guardians may stop the game and ask you to leave the devices in a place available for that purpose or end the game before time. The stop in the game does result in extending the time for the total of over 60 minutes. The stop in the game or ending it before time does not entitle for a refund or lowering the price.

ARE YOUR ESCAPE ROOMS SUPERVISED?

Yes, our Escape Rooms, including the rooms themselves are fully supervised to ensure property and persons safety.

IS IT POSSIBLE TO ORGANIZE A BIRTHDAY PARTY, A BACHELORETTE/BACHELOR PARTY OR AN INTEGRATION MEETING IN YOUR ESCAPE ROOMS?

Of course. As we have four rooms, we can ensure simultaneous game for many persons. We collaborate with a local snack bar Bistro Kubek w Kubek, where we can prepare a meal for your team.

IS MY FEEDBACK AS YOUR GUEST IMPORTANT?

Yes. We strive to provide excellent service and we do our best to ensure, that your impressions during the game are amazing. Therefore, your feedback is extremely important to us, as it allows as to improve. We welcome both positive opinions as well as constructive criticism. Help us improve - for yourself and for other Players. Feel free to share your feedback on Facebook, Google and TripAdvisor.